Return Policy

At Kenny's Closet, we want you and your furry friend to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, we're here to help. Please review our return policy below:

Returns

  • You may return most new, unopened items within 30 days of delivery for a full refund.
  • Items must be returned in their original packaging, including all accessories, tags, and labels.
  • Please note that we cannot accept returns of opened or used items, personalized items, or items marked as final sale.

Return Process

  1. Contact our customer support team at support@shopkennyscloset.com to initiate a return. Please provide your order number and details of the item(s) you wish to return.
  2. Our customer support team will provide you with a return authorization (RA) number and instructions on how to return the item(s).
  3. Pack the item(s) securely in the original packaging, including any accessories, tags, and labels.
  4. Affix the return shipping label provided by our customer support team to the package.
  5. Drop off the package at your nearest shipping carrier's location.

Refunds

  • Once your return is received and inspected, we will process your refund within 48 hours of receiving the returned item(s).
  • Refunds will be issued to the original payment method used for the purchase.
  • Please note that it may take some time for the refund to be reflected in your account, depending on your bank or card issuer.

Replacements

  • In the event that a product arrives damaged or defective, kindly provide us with a high-quality image or video illustrating the issue to facilitate the process of issuing a replacement.
  • If your order exceeds 5 days beyond the estimated delivery window for the destination country, we will promptly arrange for a replacement order to be shipped to you.

    Contact Us

    If you have any questions or concerns about our return policy, please don't hesitate to contact our customer support team at support@shopkennyscloset.com . We're here to assist you and ensure your shopping experience with us is enjoyable.